Our refund/return policy is contingent on several factors. Since our products are digital products only, there is nothing to ship back to us. We want you to be 100% satisfied with your purchase at Planet Applique. If there is any other issue than those listed below, just reach out to us to discuss the situation and we will be our best to rectify and make you whole. Please see the available options regarding our return and refund policy below.
|Full Refund||Store Credit||Exchange|
|Problem With Design||YES||YES||YES|
|Accidental Purchase expecting a physical product||YES||NO||NO|
In the case of a refund on a design, we process the refund back to the original form of payment within a reasonable time frame. Please allow up to 7 business days for the funds to return back to your original form of payment. Most refunds will post back to your account within 3 business days, but we like to allow more time for processing with international customers or various banking centers. If you are seeking a refund beyond 60 days, a store credit will be issued instead, because we aren't able to access the refund option on older orders.
Please contact us directly at sales@planetapplique or using our contact us form to start your refund process.