Contact Us

We are here to help with your questions.  If you experience any issues using the form, please feel free to email us directly at support@planetapplique.com.  Additionally, if you have a question regarding a product you ordered, please use the messaging system in your account for easier communication. Because we are a small family business, we regret we cannot offer phone assistance due to customer service volume and schedule.

 

If you are contacting us regarding the Sweet Sixteen Anniversary Event, please be advised:

  • We are currently uploading tutorials, so if you notice a missing file, please be patient. We are getting it up as fast as we can :)
  • Empty Sweet Sixteen Exclusive Bonus bundle will be ready for download on June 5th
  • The minimum order from now until May 25th is only $17.99. After that it will increase
  • The Teeny Mouse offer ends on May 25th
  • $17.99 gets you all 4 dolls, the Exclusive Bonus bundle and the Teeny Mouse until May 25th
  • The Sweet Sixteen Event Pass is for long time customers who own most of our designs and want to get the items in this release, but are unable to find enough designs to purchase to place a qualified order.
  • New customers and those who have few orders get the greatest value by shopping our website for other designs to reach the $17.99 minimum order.
  • The Sweet Sixteen Event Pass is NOT required if you have shopped our website and found $17.99 worth of other designs. You will get all the goodies and the event pass is not needed when you have shopped.