We are here to help with your questions. If you experience any issues using the form, please feel free to email us directly at support@planetapplique.com. Additionally, if you have a question regarding a product you ordered, please use the messaging system in your account for easier communication. Because we are a small family business, we regret we cannot offer phone assistance due to customer service volume and schedule.
We often start setting up our website for our new release early when everything is about to hit. We do this so that customers who purchase today wont miss out on something just hours away. We are excited to share the pictures soon!
Please do NOT add any of the freebies to your shopping cart. They will not be marked for free. Instead, shop for other designs and they will be added automatically. If you do not wish to purchase any designs, then you can, of course, purchase the event pass to skip having to hunt down designs to reach the minimum.
Please note that we are still uploading files and tutorials. Be on the lookout for announcements and newsletters to inform customers as tutorials are uploaded.
